Use of IT in Crisis Management

Jonas Landgren and his colleagues in the research group Crisis Response Lab are interested in the IT area's potential for handling crisis management. The research group explores how various social actors can improve when it comes to using IT in crisis management.

The team focuses on how to design IT-systems for various types of crisis. They collaborate with emergency services, police, emergency alarms, ambulance and county administration and look at support systems for communication, visualization and information management. The method is based on field studies in sharp action.
Crisis management is a generic term for the systematic measures and procedures taken when serious accidents and societal disruptions occur-Within the group we have different orientations; some of us mainly follow police action, while others including myself mainly are studying emergency services and municipal and regional crisis events, says Landgren. One example is Östersund and the parasite in the drinking water.

Mobile videos from accident scenes

The research team is studying both the authorities handling of everyday accidents to individuals and crisis management that occurs at large and more extreme events. For example, they helped develop a system that provides emergency services possibility to send mobile videos to the control center in real-time. The system will give the command center better visual understanding of what is going on at the site and help them plan the operation.

The group has also just completed a major project funded by Swedish Civil Contingencies Agency, MSB. The question was how to create a common picture of a situation for all involved crisis management actors.

-This research is important from several perspectives, says Landgren; one being the everyday accidents with individual victims, but also from a social perspective in which social disturbances can affect a very large number of people”.

New channels offer new opportunities and challenges

Jonas also talks about the development of technology in social media, which he finds exciting. Social media enables a bidirectional communication on a larger scale, where the crisis management context can reach the public with information, but also obtain the information that the public creates. Meanwhile, social media face major challenges in terms of technical, social, legal and organizational aspects and these challenges need to be studied.

Together with researcher Mathias Klang, Jonas Landgren works with a commission from the County Administrative Board of Västra Götaland, where they look at how the County Council and municipalities could benefit from social media when it comes to major events/crisis. County Administrative Boards in Sweden has overall responsibility for that the management operators present in the region cooperate effectively when necessary.
Social media face major challenges in terms of technical, social, legal and organizational aspects and these challenges need to be studied-Social media has become an increasingly strong theme of our research. My colleague Fredrik Bergstrand, for example, just launched a project on behalf of TUCAP at Lindholmen Science Park. In the project, Fredrik study how ambulance services can take advantage of social media in emergencies”.

Crisis Management grouping at the Viktoria Institute

-The reason I got into the research has its origin in the activities of the Viktoria Institute, which since 2002 has had a crisis-management grouping, says Jonas. The grouping has since gradually moved over to the Department of Applied Information Technology, University of Gothenburg and Chalmers. Our current research group consists of me, Urban Nulden, Fang Chen, Thanos Magoulas, Your Koutsikouri, Morten Fjeld, Fredrik Bergstrand and Anna Gryszkiewicz, where the latter two are graduate students”.




Jonas Landgren

Jonas Landgren

Page Manager: Catharina Jerkbrant|Last update: 7/25/2017

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